---
title: WhatsApp Business API and Multichannel Dashboard
description: We offer WhatsApp Business API. Enabling your brand to have a smart way to reliably manage conversation with customers on WhatsApp at scale.
image: https://blog.kata.ai/hubfs/Multichannel-Dashboard-01-1024x438.png
---

🌟 Automate, Humanize, Interact : Introducing Kata.ai’s New Brand Design

<https://kata.ai/>

- Solutions
  
  [Whatsapp Business APIElevate customer interactions with WhatsApp Business API](https://kata.ai/solutions/whatsapp-business-api)
  
  [Customer ServiceAutomated support on any channels to improve customer satisfaction](https://kata.ai/solutions/customer-service)
  
  [Marketing EngagementKnow your customers and engage them through website or chat apps](https://kata.ai/solutions/marketing-engagement)
- Industries
  
  [TelcoConversational AI for Telco](https://kata.ai/industries/telco)
  
  [HealthtechConversational AI for healthcare](https://kata.ai/industries/healthtech)
  
  [RetailConversational AI for retail](https://kata.ai/industries/retail)
  
  [Financial Service IndustryConversational AI for FSI and Bank](https://kata.ai/industries/financial-service-industry)
  
  [Consumer GoodsConversational AI for FMCG](https://kata.ai/industries/consumer-goods)
- Products
  
  [![Kata Flow](https://kata.ai/images/product/kata-flow.svg) ![Kata Flow](https://kata.ai/images/product/text-kata-flow.svg)Chatbot builder](https://kata.ai/products/kata-flow)
  
  [![Kata Omnichat](https://kata.ai/images/product/kata-omni.svg) ![Kata Omnichat](https://kata.ai/images/product/text-kata-omni.svg)Multichannel chat manager](https://kata.ai/products/kata-omnichat)
  
  [![Kata Boost](https://kata.ai/images/product/kata-boost.svg) ![Kata Boost](https://kata.ai/images/product/text-kata-boost.svg)Marketing platform for chat apps](https://kata.ai/products/kata-boost)
  
  [![Kata NL](https://kata.ai/images/product/kata-nl.svg) ![Kata NL](https://kata.ai/images/product/text-kata-nl.svg)Natural language model builder](https://kata.ai/products/kata-nl)
  
  [![Kata CMS](https://kata.ai/images/product/kata-cms.svg) ![Kata CMS](https://kata.ai/images/product/text-kata-cms.svg)Conversational AI dashboard builder](https://kata.ai/products/kata-cms)
  
  [![Kata Voice](https://kata.ai/images/product/kata-voice.svg) ![Kata Voice](https://kata.ai/images/product/text-kata-voice.svg) Voice-to-text and text-to-voice API](https://kata.ai/products/kata-voice)
  
  
  
  
  
  
  
  [What is Conversational Suite?All-in-one chatbot platform](https://kata.ai/products)
  
  [For EveryoneConversational AI tools for any use cases](https://kata.ai/products/for/everyone)
  
  [For Customer SupportAI-powered customer support & automation](https://kata.ai/products/for/customer-support)
  
  [For MarketingAI-powered digital marketing tools](https://kata.ai/products/for/marketing)
  
  [For Small-Medium BusinessGrow your business with chatbot](https://kata.ai/products/for/sme)
- [Pricing](https://kata.ai/pricing)
- Resources
  
  [BlogNews, tips, and best practices on AI](https://blog.kata.ai/)
  
  [Kata EngineeringKata.ai Engineering Team](https://medium.com/kata-engineering)
  
  [Case StudySee success story with Kata.ai](https://kata.ai/case-studies)
  
  [ResearchOur recent academic publication](https://kata.ai/research)
  
  [CommunityJoin our growing community](https://kata.ai/community)
- Company
  
  [About usOur history and leadership](https://kata.ai/about-us)
  
  [PartnershipBecome Kata.ai solution partner](https://kata.ai/partnership)
  
  [CareerCareer opportunities at Kata.ai](https://kata.ai/career)
  
  [Press & MediaNews and media coverage](https://kata.ai/media)
  
  [AwardsAwards and recognition](https://kata.ai/awards)
  
  Exploring Conversational AI solution?
  
  [Contact Us](https://kata.ai/contact-us)

[Contact Us](https://kata.ai/contact-us)

[![Kata.ai](https://kata.ai/images/Logo-mobile.svg)](https://kata.ai/)

All Culture How-to Discover Tech White Paper Product Update Event Trends & Insights Others

- [All](https://blog.kata.ai/?hsLang=en)
- [Culture](https://blog.kata.ai/tag/culture)
- [How-to](https://blog.kata.ai/tag/how-to)
- [Discover](https://blog.kata.ai/tag/discover)
- [Tech](https://blog.kata.ai/tag/tech)
- [White Paper](https://blog.kata.ai/tag/white-paper)
- [Product Update](https://blog.kata.ai/tag/product-update)
- [Event](https://blog.kata.ai/tag/event)
- [Trends & Insights](https://blog.kata.ai/tag/trends-insights)
- [Others](https://blog.kata.ai/tag/others)

![WhatsApp Business API and Multichannel Dashboard](https://blog.kata.ai/hubfs/Multichannel-Dashboard-01-1024x438.png)

- <https://www.facebook.com/sharer/sharer.php?u=${siteMetadata.siteUrl}${router.asPath}>
- <https://twitter.com/share?ref_src=twsrc%5Etfw&url=${siteMetadata.siteUrl}${router.asPath}>
- <https://www.linkedin.com/sharing/share-offsite/?url=${siteMetadata.siteUrl}${router.asPath}>

# WhatsApp Business API and Multichannel Dashboard

[Product Update](https://blog.kata.ai/tag/product-update)

Lia Lestari on 2 April 2019

In today’s [omnichannel](https://kata.ai/products/kata-omnichat)world of texts, chat, posts, and tweets, customers increasingly want to interact with businesses the same way they connect with their family and friends. It turns out that messaging app like WhatsApp are taking the lead as the preferred communication channels in use today. In fact, Dimensions Data study reveals that nine out of ten customers would prefer using messaging to communicate with brands, and according to Nielsen 56% of them would rather message customer service than speaking on the phone. That is why, progressive businesses are excited about the potential of [WhatsApp Business API](https://blog.kata.ai/kata-chatbot-whatsapp-business-api?hsLang=en). 

 

As one of WhatsApp official partners, we offer WhatsApp Business API solution for your company. Enabling your brand to have a smart way to safely and reliably manage conversation with customers over WhatsApp at scale. More importantly, with this solution your company can send appointment reminders, shipping alerts, order notifications, verification codes, boarding passes, and two-way customer surveys and support messages. Furthermore, this [WhatsApp solution](https://kata.ai/solutions/whatsapp-business-api) also could be linked with our conversational AI, enabling your WhatsApp number to be automatically answered by a chatbot to handle customer complaints, solve customer needs, or other inquiry. For some cases where the request needs to be handled by a Customer Service agent, the chatbot can seamlessly transfer the chat to an agent through the dashboard.

 

 

![Multichannel-Dashboard-03](https://blog.kata.ai/hs-fs/hubfs/Multichannel-Dashboard-03.png?width=2959&name=Multichannel-Dashboard-03.png)

The real impact of our WhatsApp Business API solution lies in how fast, simple, reliable, and fluid it can be when it comes to messaging. It helps your company to improve customer experience, streamline customer care operational, and reduce cost to serve. Especially if your business has to struggle to provide a quick response. The good news is, WhatsApp Business API is tied directly into a single phone number rather than multiple phone numbers. That’s right, with our WhatsApp solution, your company can have one phone number, that can be used by several admins to serve millions of customers. 

 

Our WhatsApp solution can be integrated with one centralized agent dashboard from Qiscus to provide personalized customer service. This dashboard can help businesses to integrate your customer service chat platform including WhatsApp into one dashboard. Making service management and monitoring easier for the customer support team. 

 

 

![Multichannel-Dashboard-04](https://blog.kata.ai/hs-fs/hubfs/Multichannel-Dashboard-04.png?width=2959&name=Multichannel-Dashboard-04.png)

 

As one of partners, Qiscus provides a multichannel customer service chat solution that can answer all business needs. Their solution does not only provide the connectivity of messaging apps, but also to add new value from a prior system such as customer service performance and chat system. On the technical front, just by integrating your WhatsApp Business profile to Qiscus dashboard, your customer service agents can receive chats directly from the customers and reply it directly in one dashboard, it can even be accessed by several customer service agents, they can mark their chat lists as solved or pending resolution. 

 

By adopting our WhatsApp Business solution and this multi-channel dashboard your company can ease the process of responding to customers by centralizing inbound chats into a single platform. All is done in real time, saving both customers and companies time and money. While at the same time boost your [brand experience](https://kata.ai/solutions/customer-service) and credibility.

 

![Sign up to our newsletter](https://blog.kata.ai/hubfs/cta-mobile.png)

## Sign up to our newsletter.

Get the latest articles on all things data delivered straight to your inbox.

## Related article

## [![Chatbot for WhatsApp: All You Need to Know](https://blog.kata.ai/hubfs/Chatbot%20for%20WhatsApp%20Cover.png) Product Update Chatbot for WhatsApp: All You Need to Know ![Moch. Fiqih Prawira Adjie](https://blog.kata.ai/hubfs/Moch.%20Fiqih%20Prawira%20Adjie_Kata.ai%20Blog.jpg) Moch. Fiqih Prawira Adjie on 20 May 2021](https://blog.kata.ai/chatbot-for-whatsapp-all-you-need-to-know?hsLang=en)

## [![Why Business Should Use WhatsApp Business API](https://blog.kata.ai/hubfs/BannerArticle-WABA-01.png) Product Update Why Business Should Use WhatsApp Business API ![Moch. Fiqih Prawira Adjie](https://blog.kata.ai/hubfs/Moch.%20Fiqih%20Prawira%20Adjie_Kata.ai%20Blog.jpg) Moch. Fiqih Prawira Adjie on 25 June 2021](https://blog.kata.ai/whatsapp-business-api?hsLang=en)

## [![Kata Chatbot Solutions and WhatsApp Business API](https://blog.kata.ai/hubfs/Post-header-1024x438.jpg) Product Update Kata Chatbot Solutions and WhatsApp Business API Lia Lestari on 22 January 2009](https://blog.kata.ai/kata-chatbot-whatsapp-business-api?hsLang=en)

Kata.ai Office

 Jl. Kemang Raya No.54, Bangka,  
 Mampang Prapatan, Jakarta. 12730

 (+62)21 22720704 | [business@kata.ai](mailto:business@kata.ai)

## Sign up to our newsletter

Get the latest articles on all things AI delivered straight to your inbox.

 Solutions

- [Whatsapp Business API](https://kata.ai/solutions/whatsapp-business-api)
- [Customer Service](https://kata.ai/solutions/customer-service)
- [Marketing Engagement](https://kata.ai/solutions/marketing-engagement)

 Industries

- [Consumer Goods](https://kata.ai/industries/consumer-goods)
- [Financial Service Industry](https://kata.ai/industries/financial-service-industry)
- [Healthtech](https://kata.ai/industries/healthtech)
- [Retail](https://kata.ai/industries/retail)
- [Telco](https://kata.ai/industries/telco)

 Products

- [Kata Flow](https://kata.ai/products/kata-flow)
- [Kata NL](https://kata.ai/products/kata-nl)
- [Kata CMS](https://kata.ai/products/kata-cms)
- [Kata Boost](https://kata.ai/products/kata-boost)
- [Kata Omnichat](https://kata.ai/products/kata-omnichat)
- [Kata Voice](https://kata.ai/products/kata-voice)

 Resources

- [Blog](https://blog.kata.ai)
- Case Studies
- [Kata Engineering](https://medium.com/kata-engineering)
- [Community](https://kata.ai/community)
- [Research](https://kata.ai/research)

 Company

- [About Us](https://kata.ai/about-us)
- [Contact Us](https://kata.ai/contact-us)
- [Partnership](https://kata.ai/partnership)
- [Careers](https://kata.ai/career)
- [Awards](https://kata.ai/awards)
- [Press & Media](https://kata.ai/media)

- © 2020 Kata.ai
- [Privacy Policy](https://kata.ai/privacy-policy)

- <https://www.facebook.com/katadotai/>
- <https://twitter.com/katadotai>
- <https://www.instagram.com/katadotai/>
- <https://www.linkedin.com/company/kata-ai/>
- <https://wa.me/6281296105867>
- <https://github.com/kata-ai>