Making customers a priority has recently become a trend, especially in the pre-digital era. Unfortunately, many providers are having a hard time fulfilling this promise. In recent years digital transformation has also contributed significantly to the realm of customer experience, one of which is the presence of artificial intelligence (AI).
Until now, artificial intelligence (AI) has had a significant impact on businesses and corporations, especially in the midst of Covid-19 where face-to-face customer interactions are decreasing, a workforce that is difficult to control, to company financial problems which ultimately have an impact on the company's customer service.
Artificial intelligence (AI) that is starting to be adopted in business is Conversational AI: a virtual agent that is able to encourage brands to answer customer questions precisely, consistently, and flexibly with the support of Natural Language Processing technology. Conversational AI offers various conveniences for companies and provides flexible services to support end-to-end customer journeys from top to bottom-funnel.
Are you interested in using a Conversational AI solution to redefine your customer experience? You have come to the right place! We have prepared for you our How Conversational AI Redefines The Future of Customer Experience handbook that can get you started to improve customer experience with our solution.
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