Kata.ai's VP of Commercial Ryan Pasaribu invited Muatara Murwanti, Head of Digital Marketing and CRM at Frisian Flag Indonesia, and Ronaldo Limbat, Growth and Data Analytics Manager at The Body Shop Indonesia, to discuss optimizing conversational AI to enhance team's performance and customer engagement for the second panel discussion of Kata.ai's AI Executive Talks event.

Conversational AI to Enhance Team’s Performance & Customer Engagement

Moch. Fiqih Prawira Adjie on 27 April 2021

With its many technological innovations, the current digital space presents many opportunities for businesses to enhance their customer engagement and improve their overall business performance, particularly for their internal team.


One of the technological innovations that businesses can utilize is conversational AI that can help deliver a more personalized customer experience and automate companies’ workflow. By reducing internal efficiencies and improving capacities, Forbes even argued that conversational AI and chatbot technology could drive staff productivity and empower employees.


Interested to know more about the benefits of optimizing conversational AI for businesses? On the second panel discussion session of our recent AI Executive Talks event, we invited: 


  1. Ryan Pasaribu - VP of Commercial at Kata.ai
  2. Mutia Murwanti - Head of Digital Marketing and CRM at Frisian Flag Indonesia
  3. Ronaldo Limbat - Growth and Data Analytics Manager at The Body Shop Indonesia


Where they discussed how FMCG companies had used conversational AI to improve sales team performance, business operations, and customer engagement.


You can watch the full panel discussion by filling out the form below:



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