How Conversational AI Impact Future Business

Trends & Insights
Lia Lestari on 12 March 2009

Speech-enabled interfaces that improve customer experience, an intelligent chatbot that delivers 24/7 customer service, or humanlike digital assistants drive online sales revenue. This conversational AI technology is rapidly changing business by improving productivity and increasing efficiency.

 

Conversational AI has become a key in digital transformation and our lives, how businesses interact with customers, how packages are shipped, and how patients access health care. We will see those changes more clearly in the coming year. A report by McKinsey found that “While few occupations are fully automatable, 60% of all occupations have at least 30% technically automate-able activities. Essential components of this automation will be conversational AI-powered applications that span workflows, customer service, the supply chain, and mundane parts of business operations.”

 

 

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When your business utilize conversational AI, you will have an opportunity to learn more about customers than ever before. From initial lead generation to sales conversion, customer service, or even internal processes like HR. It presents enormous potential for your company and drives intelligence across all channels. 

 

Here are some example of conversational AI application that will impact future business and helps company to do everything in a better way. 

 

  • Financial services

Conversational AI can conduct smart and compelling interactions on behalf of the bank with millions of consumers at a fraction of the cost. It enhances customers' experience and bank approachability. With conversational AI, you can send notifications, provide balance information, pay bills, and enable customers to do transactions in a simple text through chat apps. It is a great strategy to sustain profitability and win over customers. 

 

  • Telecommunication 

It comes as no surprise that high-tech and telecom players are active early adopters of conversational AI technologies. It has already given benefits in carrying out many sales tasks to technical support and delivers a new experience to your customers. With conversational AI capabilities, your business can resolve customer technical issues in a few minutes, share the latest upgrade deal, and process a simple customer request. So they didn't need to do more clicking through endless menus or waiting for the call-center.  

 

  • Healthcare 

In the next few years, conversational AI will shape the healthcare industry and alter the connection between doctors and patients. It has the prospect of making the healthcare sector safer and well-organized with the support of automated patching and data analysis. Answering patient queries on health-centric topics via chatbot or other conversational interfaces will become the new standard. 

 

 

In conclusion, conversational AI has the power to redefine the way your business operates. It can unlock hidden value from the top to bottom line and help your business grow further than ever before. Moreover, the results for both the company and customers it's worth it. On the other side, your customers can get what they need in a way that feels most natural: a simple conversation.



 

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