How Chatbot Improves Education Industry

How Chatbot Improves Education Industry

Trends & Insights
Muhammad Sodik
Muhammad Sodik on 2 August 2019

Chatbot has come a long way in recent years, taking great leaps into advancement rendering what was once considered ‘sci-fi’ as commonplace. Currently, chatbots are being implemented in nearly every industry on the planet including the education industry. This technology plays a major role in creating efficiency and reliability at a fraction of the cost.


For example, we might have been familiar with the e-Learning process that became a trend in the last few years, when teachers and students didn’t need to be face-to-face to carry out the learning process.

The growth of chatbots has had an impact on most industries, but with its focus on the young and technology-accepting generations, colleges, schools, and other institutions are at the forefront of brave developments to push the technology beyond traditional customer services.


In addition, chatbots are easy to build and update, provide instant feedback, and can instantly help to improve the quality of education while helping to free up finite staff and teaching resources.

We could say, chatbots are built to improve student interaction and collaboration, it acts as a game-changer in the innovative ed-tech world. So in this article, we’ve made a list of the top chatbot functions in education and how this kind of technology helps the learners absorb more knowledge also improves their retention.


How chatbot revolutionizes education industry

1. Collect students data

As we know, chatbots can handle any mundane tasks to help your business do it better and more effectively. In other words, chatbots can be used beyond facilitating the student request. As the students interact with the chatbots, the bot will collect a lot of data. This data includes all the information about students' preferences and their behavior on the information that they can or cannot find on the website.


Plus, your institution can utilize this data to track the students’ queries and then identify the areas where they need to improve.

2. Help teachers distribute the lessons easier

Teachers can use chatbots in the classroom to help refine teaching practices. Using them as digital teaching assistants, freeing up time for teachers to handle important interactions with students. As we have witnessed in other business areas and markets, the chatbots handle the common everyday tasks, helping to make staff roles in education more impactful and protect roles rather than threaten jobs.

3. Students and teachers don’t need to be face-to-face

Chatbots can be used to provide course feedback and teaching assistant style advice, as they become more familiar with courses, and more mundane queries like timekeeping, where lessons are being helped, enrollment queries, and so on. As a fast-evolving part of intelligent campus projects, campus chatbots can help students through their smartphone or laptop, with class reminders, the study noted, and much more.


For remote courses, chatbots can also help provide information and even deliver tests to students anywhere in the world in their notebooks or devices. Helping provide instant results, and feedback on qualitative answers to improve student knowledge.

4. Personalize lessons according to student preferences

With chatbots at the campus, students do not have to wait to get their queries addressed and obtain the information they are looking for. Furthermore, chatbots can engage students in a human-level conversation on any academic topic and help them learn quicker through innovative means of education such as visual, speech, video, etc.

5. Measure effectiveness and level of understanding

The institution can utilize chatbot data in conjunction with dashboard features like sentiment analysis to study how much students learn from and enjoy their studies, helping you to provide adjustment if the pupil or the subject matter isn’t getting on at an individual level.


Chatbot improves student and learning experiences

As a conversational AI company that offers chatbot solutions for various industries, we also had experience in creating a chatbot for the education sector. One of the examples, we collaborate with Unika Atma Jaya to create a chatbot named Savira. The aim of this chatbot is to renew the campus administration process more simplified and time-saving, of course.


Savira can handle FAQ, do small talks, and give the latest information regarding campus updates. Other than that, the students can also use Savira to change their majors and campus locations.

Since the chatbot market is still young, there are huge possibilities and opportunities for them in the education market. Eventually, we will come to the point where classrooms are empty and robots taking the course with a fully conversant system handling complex subjects and debates.


But until then, both chatbot and staff will work in increasing harmony to deliver the best results, help boost distance learning, capable of teaching any time, anywhere, and with language plug-ins can become a universal tool to bring education to places where learning has cultural stigmas or education is rare or expensive.

Find out more about how conversational AI and chatbot solutions from can do for your industry by visiting this page.

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